Luminary Cloud Third-Party Processors and Sub-Processors and Affiliates

Effective: October 24, 2021

 

To deliver services, Luminary Cloud, Inc. (“Luminary”) and its Affiliates may use third-party data processors (“Third-Party Processors”) and Luminary Affiliates to process Customer Data (including Customer Personal Data and Confidential Information). Capitalized terms not defined on this page have the meanings ascribed to them by the terms set forth in the Luminary Cloud Terms of Service or the written agreement between you and Luminary, as applicable (the “Agreement”). Luminary undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy, and confidentiality practices of Third-Party Processors that will or may have access to or process Customer Data.

 

Third-Party Processors that will or may process

Customer Data (including Personal Data and Confidential Information) as part of the Service

Third-Party Processor

Purpose

Location

Amazon Web Services (AWS)

Storage, backup, DR/BCP, and data science

United States

Auth0 Inc. (auth0.com)

Authentication provider

United States

Gong.io Inc. (gong.io)

Support notetaking & analytics

United States and Israel

Google Cloud Platform (GCP) & Google Workspace

Cloud computing, business applications, and data storage

United States or specific region(s) chosen by Customer (if applicable)

LogRocket, Inc. (logrocket.com)

Web application monitoring & analytics

United States

ProductBoard, Inc. (productboard.com)

Support notetaking & analytics

United States

Slack Technologies, LLC (slack.com)

Support operations and internal communications

United States

Zendesk, Inc. (zendesk.com)

CRM and support operations

United States

 

Luminary Affiliates who process Customer Data (including Personal Data)

Luminary Affiliate

Purpose

Location

None

N/A

N/A

 

Notice of changes:

You may elect to receive written advance notice of changes to our list of Third-Party Processors and Luminary Affiliates via email (“Change Notifications”) by sending a subscription request to privacy@luminarycloud.com, optionally including an email address to receive such Change Notifications (“Recipient Address”). Absent an identified Recipient Address, a subscriber’s sending email address will be considered the Recipient Address. If any other agreement requires written notice of changes to Third-Party Processors and Luminary Affiliates, Luminary will subscribe the email address for legal notices or, if no such email address for legal notices is identified, the signatory email address in such agreement. If no such Recipient Address is identified, then commercially reasonable efforts will be made to subscribe as Recipient Address any of Luminary’s primary points of contact with Customer or any email address provided by Customer for the purpose of providing it with Service-related communications or alerts.