Luminary Cloud Third-Party Processors and Sub-Processors and Affiliates
Effective: February 4, 2025
To deliver services, Luminary Cloud, Inc. (“Luminary”) and its Affiliates may use third-party data processors (“Third-Party Processors”) and Luminary Affiliates to process Customer Data (including Customer Personal Data and Confidential Information). Capitalized terms not defined on this page have the meanings ascribed to them by the terms set forth in the Luminary Cloud Terms of Service or the written agreement between you and Luminary, as applicable (the “Agreement”). Luminary undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy, and confidentiality practices of Third-Party Processors that will or may have access to or process Customer Data.
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Third-Party Processors that will or may process Customer Data (including Personal Data and Confidential Information) as part of the Service |
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Third-Party Processor |
Purpose |
Location |
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Amazon Web Services (AWS) |
Storage, backup, DR/BCP, and data science |
United States |
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Anthropic, Inc. (anthropic.com) |
Natural Language Processing AI Chatbot Assistant |
United States |
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Atlassian Pty Ltd (atlassiant.com) |
JIRA Ticketing |
United States |
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Auth0 Inc. (auth0.com) |
Authentication provider |
United States |
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Gong.io Inc. (gong.io) |
Support notetaking & analytics |
United States and Israel |
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Google Cloud Platform (GCP) |
Cloud computing and data storage |
United States or specific region(s) chosen by Customer (if applicable) |
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Google Workspace (GSuite) |
Business applications, email, and data storage |
United States |
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Hubspot, Inc. (hubspot.com) |
Marketing Automation and Outreach |
United States |
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Intercom, Inc. (intercom.com) |
CRM and support operations |
United States |
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LangChain, Inc. (langchain.com) |
Natural Language Processing Model Tracing |
United States |
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LogRocket, Inc. (logrocket.com) |
Web application monitoring & analytics |
United States |
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Microsoft Office 365 (office.com) |
Business applications, cloud storage |
United States |
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Mixpanel, Inc. (mixpanel.com) |
Application Metrics and Monitoring |
United States |
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Observe, Inc. (observeinc.com) |
SaaS – Observability and Infrastructure Monitoring |
United States |
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OpenAI, Inc. (openai.com) |
Natural Language Processing AI Chatbot Assistant |
United States |
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ProductBoard, Inc. (productboard.com) |
Support notetaking & analytics |
United States |
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Salesforce (salesforce.com) |
Customer Relationship Management |
United States |
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Sentry (sentry.io) |
SaaS – Application Monitoring and Error Tracking |
United States |
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Sigma Computing, Inc. (sigmacomputing.com) |
Business Intelligence Monitoring |
United States |
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Slack Technologies, LLC (slack.com) |
Support operations and internal communications |
United States |
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Snowflake Inc. (snowflake.com) |
Data warehousing, business intelligence & analytics, and data science |
United States |
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Stripe, Inc. (stripe.com) |
Payment and Subscription Processing |
United States |
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Twilio Inc. (twilio.com / sendgrid.com) |
Calling and SMS Fuctionality |
United States |
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Zoom Communications, Inc. (zoom.us) |
Online Meeting and Collaberation |
United States |
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Luminary Affiliates who process Customer Data (including Personal Data) |
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Luminary Affiliate |
Purpose |
Location |
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None |
N/A |
N/A |
Notice of changes:
You may elect to receive written advance notice of changes to our list of Third-Party Processors and Luminary Affiliates via email (“Change Notifications”) by sending a subscription request to privacy@luminarycloud.com, optionally including an email address to receive such Change Notifications (“Recipient Address”). Absent an identified Recipient Address, a subscriber’s sending email address will be considered the Recipient Address. If any other agreement requires written notice of changes to Third-Party Processors and Luminary Affiliates, Luminary will subscribe the email address for legal notices or, if no such email address for legal notices is identified, the signatory email address in such agreement. If no such Recipient Address is identified, then commercially reasonable efforts will be made to subscribe as Recipient Address any of Luminary’s primary points of contact with Customer or any email address provided by Customer for the purpose of providing it with Service-related communications or alerts.